Regulamin

Terms and Conditions of the Pic à Bec Online Store

These Terms and Conditions set out the terms and rules of sales conducted through the online store www.picabec.com (hereinafter referred to as the "Store") and the rules for the provision of free-of-charge electronic services. The Store is operated by Peyote Sp. z o.o. with its registered office in Janki, ul. Mszczonowska 48, 05-090 Raszyn, Poland, entered in the register of entrepreneurs of the National Court Register under KRS number 0001010721, NIP 5342658923, the owner of the Pic à Bec brand, hereinafter referred to as the "Seller".

§ 1 Definitions

Business Days – the days of the week from Monday to Friday, excluding statutory public holidays.

Carrier – an entity providing transport, courier, postal or logistics services, through which the Seller delivers Goods to the Customer, in particular InPost S.A., DHL, DPD, GLS or another carrier indicated during the order placement process.

Delivery – the delivery to the Customer of the Goods specified in the Order through the Carrier.

Customer – an entity to whom services may be provided electronically under these Terms and Conditions, or with whom a Sales Agreement may be concluded.

Consumer – a Customer who is a natural person performing a legal transaction not directly related to their business or professional activity.

Privileged Trader – a natural person entering into an agreement with the Seller directly related to their business activity, where it follows from the content of that agreement that it is not of a professional nature for that person, resulting in particular from the scope of their business activity made available in the Central Registration and Information on Business (CEIDG).

Customer Account – a functionality of the Store Website, activated for the Customer by the Seller after the Customer completes Registration.

Login – an individual designation of the Customer, required to log in to the Customer Account or to place an order in the Store. The Login is the Customer's relevant email address.

Trader – a natural person, legal person or organisational unit without legal personality to which the law grants legal capacity, conducting business or professional activity in its own name.

Privacy Policy – the privacy policy of the website available at the electronic address www.picabec.com, setting out the scope and manner of processing Customers' personal data, forming an integral part of these Terms and Conditions.

Terms and Conditions – these terms and conditions of the online Store.

Registration – the procedure set out in these Terms and Conditions, completion of which is required for the Customer to use all functionalities of the Store.

Store Website – the websites under which the Seller conducts sales, operating in the domain www.picabec.com.

Goods – a product offered by the Seller through the Store Website.

Durable Medium – material or a device enabling the Customer to store information addressed personally to them, in a manner allowing access to that information in the future for a period appropriate to the purposes for which the information is intended, and which allows the stored information to be reproduced unchanged.

Sales Agreement – a sales agreement concluded at a distance, electronically, without the simultaneous physical presence of the parties and on the terms set out in these Terms and Conditions, between the Customer and the Seller.

Act – the Act of 30 May 2014 on Consumer Rights (Journal of Laws of 2024, item 1796, as amended).

Any terms not defined in these Terms and Conditions shall have the meaning given to them in the Act.

§ 2 Introduction

1. The Seller holds the rights to the Store, including intellectual property rights to its elements, name, internet domain, forms, designations and logos, to the extent that they are subject to legal protection. They may be used only in the manner specified in these Terms and Conditions.
2. In the Store, only the Seller – that is, the company operating under the name Peyote Sp. z o.o. – offers goods or services for sale. No other traders or consumers offer their goods or services through the Store.
3. The Seller makes the Store available as an ICT system, via the Internet and the Store Website.
4. The Seller may publish in the Store information concerning Goods, collections, brand events and the rules for using the Store.
5. The Store's pages may not be used by Customers or third parties to send spam.
6. The Store may be used only on the terms and to the extent indicated by us in these Terms and Conditions.
7. When using the Store, the Customer is not entitled to interfere with the content, structure, graphic form or operating mechanism of the Store. It is prohibited for the Customer to supply unlawful content, and to use the Store Website or the free-of-charge services provided by the Seller in a manner contrary to the law or good practice, or infringing the personal rights of third parties or of the Seller.
8. The Customer is entitled to use the Store Website solely for their own personal use. It is not permitted to use the resources and functions of the Store Website to conduct commercial activity by the Customer or activity that would infringe the Seller's interests.
9. Using the Store means any action by the Customer that results in them becoming acquainted with the content posted in the Store, subject to the provisions of § 3 of these Terms and Conditions.
10. The Seller will make efforts to ensure that the Store can be used by Customers with all popular web browsers, operating systems, device types and types of internet connection. The minimum technical requirements for using the Store are a device with access to the Internet, a current version of a popular web browser supporting JavaScript and cookies, and an active email account. Using certain functions of the Store may require enabling support for cookies or similar technologies.
11. In order to place an Order in the Store and to use the Customer Account on the Store Website, the Customer must have an active email account.
12. The Seller informs that the public nature of the Internet and the use of electronically provided services may involve a risk of Customers' data being obtained or modified by unauthorised persons. Customers should use appropriate technical measures, in particular up-to-date software protecting the device and the user's identity.
13. The Seller creates and implements safeguards against unauthorised use, reproduction or dissemination of the content contained on the Store Website. Where the Seller applies the above safeguards, Customers undertake to refrain from any actions aimed at removing or circumventing such safeguards or solutions.

§ 3 Registration in the Store

1. In order to create a Customer Account, the Customer is required to complete a free-of-charge Registration, whereby Registration is not necessary for Customers to place orders in the Store.
2. To register, the Customer completes the registration form available on the Store Website, providing an email address and setting a password. Upon correct submission of the registration form, a Customer Account is created.
3. Submitting the completed registration form in accordance with paragraph 2 above is equivalent to:

1. acceptance of these Terms and Conditions and confirmation of having read the Privacy Policy;
2. acknowledgement that the Customer's personal data will be processed by the Seller for the purpose of providing the Customer Account service, in accordance with the Privacy Policy;
3. acknowledgement that detailed information concerning the processing of Customers' personal data is contained in the Privacy Policy available in the Store.

1. After submitting the registration form, the Customer gains access to the Customer Account, the ability to make changes to the data provided during Registration, and the ability to use the other services offered by the Seller through the Store Website. Each login to the Customer Account is carried out by entering the password set during registration.
2. The Customer's creation of a Customer Account constitutes the conclusion with the Seller of a free-of-charge agreement for the provision of digital services, under which agreement the Seller provides the Customer with services consisting in maintaining and operating the Customer Account on the Seller's website and enabling the Customer to use the Customer Account for an indefinite period, without prejudice to § 11(9) and (10) below. Detailed provisions concerning these services are set out in § 11 of these Terms and Conditions.
3. The Customer is required to make every effort to keep the Login and password confidential.

§ 4 Orders, Payment and Order Fulfilment

1. The information contained on the Store Website constitutes an invitation to submit offers to conclude a Sales Agreement.
2. The Customer may place orders in the Store 7 (seven) days a week, 24 (twenty-four) hours a day, through the Store Website.
3. The Customer places an order by selecting "ADD TO CART" for the Goods they are interested in on the Store Website, and then, after completing the entire order, selects "PROCEED TO CHECKOUT". In the next step, on the page relating to the order summary, the Delivery method and payment, the Customer submits the order form to the Seller by selecting the "ORDER WITH OBLIGATION TO PAY" field in the order form. Before the order is sent to the Seller, the Customer is shown the total price of the selected Goods, the total cost of the selected Delivery method, and any other possible costs related to the fulfilment of the order. The Customer is not charged any additional costs relating to the purchase made.
4. The Customer's placement of an order as referred to in paragraph 3 above constitutes the submission to the Seller of an offer to conclude a Sales Agreement. The Seller confirms receipt of the offer submitted in this way by email.
5. The Sales Agreement is concluded at the moment the Seller sends the Customer an email confirming acceptance of the Order for fulfilment.
6. After the Sales Agreement is concluded, the Seller sends the Customer, to the email address provided, confirmation of the conclusion of the Sales Agreement together with the legally required information, on a durable medium.

§ 5 Payment and Delivery

1. Prices of Goods are presented in the currency available for the given country or delivery region, in particular in PLN, EUR or USD. The prices of Goods shown to Customers are gross prices and include taxes required under applicable law.
2. Delivery costs and other costs related to the Order are presented to the Customer before the Order is placed.
3. In the case of Delivery outside the European Union, the Customer may be required to bear additional costs, such as customs duties, import taxes, customs fees or other public law charges, in accordance with the regulations of the country of delivery. These costs, unless expressly included in the price or in the order placement process, shall be borne by the Customer.
4. The final price binding on the parties to the Sales Agreement is the price indicated to the Customer during the order placement process, directly before the Order is placed.
5. The available payment methods are presented to the Customer each time during the order placement process and may vary depending on the country of delivery, currency, order value or payment provider. They may include, in particular, card payment, fast bank transfer, BLIK, PayPal, Apple Pay, Google Pay, Klarna or other methods indicated in the Store.
6. Payments may be processed by external payment providers, such as PayU, PayPal, Stripe, Klarna Bank AB (publ) or other entities indicated during the order placement process.
7. The Customer is not able to pay for part of the Order in advance and part of the Order on delivery. The Customer is informed each time of the deadline for payment for the Order, taking into account the Delivery method, on the Order page or in the content of the message confirming acceptance of the Order.
8. The Seller publishes information on the order fulfilment period on the Store Website. If the order contains Goods with different fulfilment times, the order will be shipped once all products have been assembled.
9. Ordered Goods are delivered to the Customer through the Carrier, to the address indicated in the order form.
10. The Customer should inspect the delivered parcel at the time and in the manner customary for parcels of a given type, where possible in the presence of the Carrier's employee. Failure to inspect the parcel upon receipt or failure to draw up a damage report does not limit the statutory rights of a Customer who is a Consumer or a Privileged Trader in relation to a lack of conformity of the Goods with the Sales Agreement.
11. The Customer has the right to request that the Carrier's employee draw up an appropriate report if a shortage or damage to the parcel is found.
12. The Seller sends the relevant sales document covering the delivered Goods by email.
13. If the Customer is absent from the address indicated by them, given when placing the order as the Delivery address, and the parcel containing the Goods is not collected, the Customer has the right to contact the Seller and request that the parcel containing the Goods be resent. Contact is possible electronically or by telephone, whereby the Seller will agree with the Customer the terms of re-delivery of the Goods, including its date and cost. In such a case, the Customer will be required to cover the cost of re-delivery before the parcel is resent again.

§ 6 Collections, Availability and Brand Events

The Seller may inform Customers about collection launches, limited-edition products, brand events or the possibility of early access to selected Goods. Such activities do not constitute a price promotion or a price reduction.

§ 7 Liability for Conformity of the Goods with the Sales Agreement

1. Towards Customers who are Traders, excluding Privileged Traders, the Seller's liability for non-performance or improper performance of the agreement is limited to actual damage and to cases of wilful misconduct or gross negligence, unless mandatory provisions of law provide otherwise.
2. The Seller ensures Delivery of Goods with properties conforming to the concluded Sales Agreement and is liable towards the Customer if the Goods are not in conformity with the concluded Sales Agreement.
3. The Goods are in conformity with the Sales Agreement if they meet the conformity requirements set out in applicable law, in particular as regards their description, type, quantity, quality, completeness, functionality, fitness for purpose, durability and properties which the Customer may reasonably expect. A lack of conformity of the Goods with the Sales Agreement which becomes apparent before the expiry of two years from the delivery of the Goods is presumed to have existed at the time of delivery, unless proven otherwise or unless this presumption is incompatible with the specific nature of the Goods or the nature of the lack of conformity.
4. If the Goods are not in conformity with the Sales Agreement, the Customer may demand replacement or repair of the Goods. The Seller carries out the repair or replacement of the Goods within a reasonable time from the moment the Customer makes such a request. The cost of repair or replacement shall be borne by the Seller. The Customer is required to make available to the Seller the Goods subject to repair or replacement, whereby the Seller collects the Goods subject to repair or replacement from the Customer at the Seller's own cost.
5. The Customer may make a statement on price reduction or withdrawal from the Sales Agreement in the cases provided for in the Act, in particular where the Seller has refused to bring the Goods into conformity with the Sales Agreement, has not brought the Goods into conformity with the Sales Agreement, the lack of conformity persists, or the lack of conformity is significant enough to justify a price reduction or withdrawal from the Sales Agreement. In the case of a request for a price reduction, the amount of the reduced price must remain in the same proportion to the price under the Sales Agreement as the value of the non-conforming Goods bears to the value of Goods in conformity with the Sales Agreement. The Customer may not withdraw from the Sales Agreement if the lack of conformity of the Goods with the Sales Agreement is immaterial, whereby the lack of conformity of the Goods with the Sales Agreement is presumed to be material.
6. The Seller returns to the Customer the amounts due as a result of exercising the right to a price reduction promptly, but no later than within 14 days from the date of receipt of the Customer's statement requesting a price reduction.
7. If the lack of conformity with the Sales Agreement concerns only some of the Goods delivered under a single Sales Agreement, the Customer may withdraw from the Sales Agreement only in relation to the Goods affected by the lack of conformity, as well as in relation to other Goods acquired by the Customer, if it cannot reasonably be expected that the Customer would agree to keep only the Goods in conformity with the Sales Agreement.
8. In the event of withdrawal from the agreement, the Customer promptly returns the Goods to the Seller at the Seller's cost. The Seller returns the price to the Customer promptly, no later than within 14 days from the date of receipt of the Goods or proof of their return.
9. The Seller refunds the price using the same payment method used by the Customer.

§ 8 Complaints

1. Any complaints relating to the Goods or the performance of the Sales Agreement, as well as complaints relating to the Store Website or the Customer Account, may be submitted by the Customer in writing or in documentary form (email) to the Seller's address customerservice.eu@picabec.com or by telephone at: +48 222 902 727.
2. The Seller will respond to a complaint from a Consumer or Privileged Trader within 14 days of receiving it. Failure to respond within this period means the complaint is deemed accepted.
3. In the case of a complaint concerning the lack of conformity of the Goods with the Sales Agreement, the Seller collects the Goods from the Customer at its own cost or indicates to the Customer a method for returning the Goods free of charge. The Customer may be asked to send the Goods to the warehouse address: Insidelog Sp. z o.o. – Panattoni Park, ul. Działkowców 15, 84-230 Rumia, in accordance with the instructions provided by the Seller.
4. The Customer should, where possible, properly secure the Goods for transport. Where the condition of the Goods prevents or significantly hinders the assessment of the complaint, the Seller may ask the Customer for additional information or actions necessary to consider the complaint. If the complaint is accepted, the Seller will exercise the Customer's rights in accordance with the provisions of the Act, in particular by repairing the Goods, replacing the Goods, reducing the price or refunding the price — provided the conditions set out in the law are met.
5. The Customer may submit a complaint to the Seller in connection with the use of the free-of-charge services provided electronically by the Seller. The complaint may be submitted electronically and sent to the Seller's email address. To submit a complaint, the Customer may use the complaint form available on the Store Website. In the complaint, the Customer should include a description of the problem that has arisen. The Seller will consider the complaint and respond to the Customer promptly, but no later than within 14 days.

§ 9 Out-of-Court Methods of Handling Complaints and Pursuing Claims

Where the Customer is a Consumer and the complaint procedure does not bring the result expected by the Customer, the Customer may use dispute resolution by:

1. Submitting a request to resolve the dispute to a permanent amicable consumer court operating at the Trade Inspection – a list of permanent courts is available here: https://uokik.gov.pl/kontakt-inspekcja-handlowa;
2. Submitting an application to initiate mediation proceedings to the provincial inspector of the Trade Inspection competent for the location of the Seller's registered office or the Customer's place of residence;
3. Using the free assistance of the district (municipal) consumer ombudsman or a social organisation whose statutory tasks include consumer protection (including the Consumer Federation, the Association of Polish Consumers). Detailed information on the possibility for a Customer who is a consumer to use out-of-court methods of handling complaints and pursuing claims, and the rules for accessing these procedures, are available on the website of the Office of Competition and Consumer Protection at: https://uokik.gov.pl/pozasadowe_rozwiazywanie_sporow_konsumenckich.php.
4. Using out-of-court dispute resolution methods is voluntary and may require the consent of both parties, unless the relevant regulations or rules of the given institutions provide otherwise.

§ 10 Withdrawal from the Sales Agreement and Return of Performance

1. A Customer who is a Consumer or a Privileged Trader and who has concluded a Sales Agreement may withdraw from it within 14 days without giving a reason (Article 27 of the Act), on the terms described in this section and in Chapter 4 of the Act. The period for withdrawal from the Sales Agreement under this procedure begins to run from the moment the Customer takes possession of the Goods. In the case of a Sales Agreement covering multiple Goods delivered separately, in batches or in parts – from taking possession of the last item, batch or part.
2. A Customer who is a Consumer or a Privileged Trader may withdraw from the Sales Agreement by submitting a statement of withdrawal to the Seller. The statement may be submitted by reporting the wish to return the Goods in the Customer Panel or using a form, a template of which has been: (1) added to the order, (2) published by the Seller on the Store Website. To meet the deadline, it is sufficient to send the statement before its expiry.
3. In the event of withdrawal from the Sales Agreement, it shall be considered not to have been concluded.
4. If the Customer submits a statement of withdrawal from the Sales Agreement before the Seller has accepted their offer, the offer ceases to be binding.
5. In the event of withdrawal from the Sales Agreement in its entirety, the Seller returns to the Customer all payments received from them, including the cost of the cheapest standard Delivery method offered in the Store, provided the Customer incurred such a cost. If the Customer chose a Delivery method other than the cheapest standard Delivery method offered by the Seller, the Seller is not obliged to refund the additional costs.
6. A Customer who is a Consumer or a Privileged Trader is obliged to return the Goods to the Seller promptly, but no later than within 14 days from the day on which they withdrew from the Sales Agreement. To meet the deadline, it is sufficient to send back the item before its expiry.
7. A Customer who is a Consumer or a Privileged Trader may return the Goods through a courier company of their choice, using the return form available on the website: https://picabec.com/returns – if this method of returning the Goods is chosen, the Customer should read the instructions available on the above-mentioned website, and then complete the form, pay the return costs and make the return in accordance with the chosen method and the instructions presented on the above-mentioned website, i.e. through a courier company of their choice, at the agreed location. Using the return form is not mandatory and does not limit the Customer's right to submit a statement of withdrawal from the Sales Agreement in another manner before the expiry of the statutory period.
8. The Customer is liable for any diminished value of the Goods resulting from using them in a manner going beyond what is necessary to establish the nature, characteristics and functioning of the Goods.
9. The cost of returning the Goods in the event of withdrawal from the Sales Agreement shall be borne by the Customer.
10. The Seller refunds payments using the same payment method used by the Customer.
11. The Seller may set off the claim due to it in respect of the diminished value of the Goods resulting from use going beyond what is necessary to establish the nature, characteristics and functioning of the Goods, against the payment refunded in connection with the Customer's withdrawal from the agreement.
12. The Seller does not offer Customers the option to exchange defect-free Goods for Goods in a different size or colour. In such a case, the Customer should withdraw from the Sales Agreement covering the unsuitable Goods within the statutory period and place a new Order – for Goods matching the Customer's preferences.
13. The Seller returns the payments due to the Customer promptly, no later than within 14 days from the date of receipt of the statement of withdrawal from the Sales Agreement. The Seller may withhold the refund until it receives the returned Goods or the Customer provides proof of having sent them back – whichever occurs first.

§ 11 Services

1. The Seller provides the following services to Customers free of charge:

1. Maintenance of the Customer Account – electronically;
2. Newsletter – electronically (solely on the basis of a separate consent from the Customer).

1. The services indicated in paragraph 1 above are provided 24 hours a day, 7 days a week.
2. The Seller reserves the right to choose and change the type, forms, time and manner of granting access to the selected services listed, of which it will inform Customers in the manner appropriate for amending these Terms and Conditions.
3. The Customer Account maintenance service is available after completing Registration, on the terms described in § 3 of these Terms and Conditions.
4. The Newsletter is provided on the basis of the Customer's voluntary consent. The Customer may subscribe to the Newsletter via the form available in the Store, providing an email address and consenting to receive marketing communications. The Seller may apply a subscription confirmation mechanism, e.g. through an activation link sent to the Customer's email address. Confirmation of the subscription by the Customer may be a condition for the Newsletter to begin being provided.
5. The Newsletter may contain information about collections, products, availability of Goods, brand events and other content relating to Pic à Bec. The Newsletter is sent by the Seller to all Customers who have subscribed.
6. Each Newsletter addressed to Customers contains, in particular:

1. information about the sender;
2. a completed "subject" field specifying the content of the message; and
3. information on the possibility and manner of unsubscribing from the free-of-charge Newsletter service.

1. The Customer may unsubscribe from the Newsletter at any time by: unsubscribing via the form provided in each Newsletter, or sending an email to customerservice.eu@picabec.com.
2. The Customer may terminate the agreement for the provision of the Customer Account service at any time and without giving a reason, by sending a request to delete the Account to customerservice.eu@picabec.com. Termination of the agreement and deletion of the Account take place no later than within 14 days of receiving the request, subject to the possibility of further data retention in cases required or permitted by law.
3. The Seller may block access to the Customer Account or the free-of-charge services if the Customer violates the law, these Terms and Conditions, the rights of third parties, security rules, or acts to the detriment of the Seller, other Customers or the Store. Where possible and provided it does not endanger the security of the Store or other users, the Seller will inform the Customer of the reason for the block at the email address assigned to the Account.
4. The Store does not allow Customers to publish reviews, comments or other publicly visible content, unless such functionality is expressly made available by the Seller. Where such functionality is made available, the Seller will specify the rules for using it.
5. The Seller makes efforts to ensure that information on Goods, prices and availability is up to date. In the event of an obvious technical error, system error, obvious price error, or unavailability of the Goods, the Seller will promptly inform the Customer and propose a possible solution, in particular cancellation of the Order and refund of the payment made, unless the law provides otherwise.

§ 12 International Sales

1. The Seller may enable placing Orders with delivery to selected countries indicated in the Store. The availability of Goods, payment methods, Delivery methods, currencies and Delivery costs may vary depending on the country of delivery.
2. These Terms and Conditions have been prepared on the basis of Polish law. The choice of Polish law does not deprive the Consumer of the protection granted under the mandatory provisions of the law of the country in which the Consumer has their habitual residence, where such provisions apply.
3. In the case of delivery outside the European Union, the Customer may be required to bear customs duties, import taxes or other fees required under the laws of the country of delivery, unless expressly indicated otherwise during the order placement process.
4. The Sales Agreement may be concluded in Polish or English, depending on the language version of the Store available to the Customer. In the event of discrepancies between the language versions of these Terms and Conditions, the Polish version shall prevail, unless mandatory provisions of law provide otherwise.

§ 13 Final Provisions and Amendments to the Terms and Conditions

1. These Terms and Conditions apply from the date of publication on the Online Store's website and replace the previously applicable terms and conditions of the Online Store.
2. The content of these Terms and Conditions may be recorded by printing, saving to a storage medium, or downloading at any time from the Online Store's website.
3. The Seller will inform Customers of any change to these Terms and Conditions by publishing information in the Store, and Customers with a Customer Account also by email. Changes to these Terms and Conditions will come into force no earlier than after 14 days from the date Customers are informed of the change, unless the law requires a shorter period or the change is favourable to Customers. A Customer with a Customer Account may choose not to accept the amended Terms and Conditions, which results in termination of the agreement for the provision of the Customer Account service.
4. All orders accepted by the Store for fulfilment before the date of the amendment to these Terms and Conditions are fulfilled on the basis of the Terms and Conditions that were in force on the date the Customer placed the order.
5. In the event of a dispute arising under the concluded Sales Agreement, the parties will seek to resolve the matter amicably. Every Customer may use out-of-court methods of handling complaints and pursuing claims. In this respect, the Customer may use mediation. Lists of permanent mediators and existing mediation centres are provided and made available by the Presidents of the competent Regional Courts.
6. Polish law applies to these Terms and Conditions and to Sales Agreements, subject to mandatory provisions of law which grant the Consumer broader protection in the country of their habitual residence. The choice of Polish law does not limit the Consumer's rights arising from such provisions.

These Terms and Conditions are effective from 20 August 2026.